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Delivery&Returns

Price — Price of the products will be as stated on our web site at any time unless something goes wrong. All prices include current VAT but exclude shipping costs which vary depending on the number of products purchased and the http://www.achaten-suisse.com/ country of the delivery.

Order Confirmation — Once the customer has paid for the order, he will receive an e-mail confirmation.

Countries and Costs — We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.

Freight Charges starting from (depending on weight): SPAIN and PORTUGAL Free Shipping /EUROPE 13,41 / NORTH AMERICA 17,15 / SOUTH AMERICA 30,05 / ASIA 34,70
Weneedle does not currently ship to these specific areas: Russia, Ceuta, Melilla or the Canary Islands (Spain), island of Helgoland and the city of Büsingen (Germany), Faroe Islands and Greenland (Denmark), Aland Islands (Finland), Mount Athos (Greece), San Marino, Livigno, Campione and Italian waters of Lago di Lugano (Italy), Channel Islands and Gibraltar (United Kingdom).

Payment method — Payments for orders can be made with credit or debit card or through a Pay Pal account.
Whatever method you choose, once the customer has chosen each of the products that he wants to include in the order and completes check-out, he will automatically be forwarded to the PayPal.

IMPORTANT:  THERE IS NO NEED TO HAVE A PAY PAL ACCOUNT; THE CUSTOMER MAY PAY WITH CREDIT CARD (VISA, MASTERCARD, ..).

Privacy and Security — PayPal is the most reliable and secure company for making quick online payments. Weneedle will never actually see the information on the customers´ credit card and will simply receive the payment and order. For more information contact us through the contact form.

Returns and refunds — Weneedle online shop policy permits the return of products acquired within 15 days of the date of receipt of the product, for a partial or complete refund of the paid amount. To complete the refund please contact customercare@weneedle.com and indicate you require a refund. The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.

You have to send the order before 15 days to:

Weneedle
C/Còrsega 276-282, 2-1
08008 Barcelona España.

You must include a copy of the invoice in the package.
Your refund will be issued by the same method of payment you used to purchase the item(s). If you have paid via bank transfer we will require you to send us your bank account number where you want us to refund the amount. If you are unsatisfied with your purchase, you may return it to us for a refund or exchange within 15 days unless the product has been bought in Weneedle. If an item has been bought in the sale, or during certain site promotions, please refer to your specific promo code or contact us for more information. To qualify for a refund, the items must be returned in it´s original condition with all tags and packaging intact and items unworn. It is your responsibility to pay for the order to be returned and obtain a certificate of posting.

Contact —

Weneedle C/Còrsega 276-282, 2-1
08008 Barcelona España.

customercare@weneedle.com


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